Privacy policy

Privacy Policy

At Mibbilux (accessible via Mibbilux.com), accessible from our website, official WhatsApp support, and marketing channels, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of information collected and recorded by Mibbilux and how we use, store, and protect it.

If you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact us.

1. Information We Collect

When you interact with Mibbilux, place an order, or communicate with our support team, we may collect personal information necessary to process your transactions and provide customer service:

  • Personal Identity Information: Full name, billing address, shipping address, contact phone number, and email address.

  • Order Details: Information regarding the specific items purchased, order history, communication preferences, and delivery logs.

  • Communication Data: Order verification responses, support chat logs, and confirmation messages exchanged via WhatsApp (+1 226-703-5250) or email (Mibbilux.com@gmail.com).

  • Technical & Usage Data: IP address, browser type, device information, access times, and cookies collected automatically via our Shopify infrastructure to ensure website security and functionality.

Payment Security Note: Mibbilux does not store or collect full credit/debit card numbers, CVVs, or sensitive banking credentials directly on our servers. All monetary transactions are processed through encrypted, PCI-DSS compliant payment gateways.

2. How We Use Your Information

We utilize the information collected for legitimate business purposes, including:

  • Order Processing & Fulfillment: To process transactions, pack shipments, generate logistics shipping labels, and dispatch orders to your designated shipping address.

  • Automated Order Verification: To send order confirmation, address verification, and delivery tracking updates via WhatsApp or Email within our standard 24-hour verification window.

  • Customer Support & Disputes: To provide assistance, handle return/refund inquiries under our store policies, and resolve any operational or delivery issues.

  • Legal Compliance & Fraud Prevention: To prevent unauthorized transactions, verify age/identity where necessary, defend against fraudulent chargebacks, and comply with applicable tax and e-commerce laws.

3. Third-Party Data Sharing & Service Providers

We do not sell, rent, or trade your personal data to third parties for marketing purposes. However, we share necessary data with trusted third-party service providers solely to execute core business services:

  • E-Commerce Infrastructure: Shopify, which powers our store platform and securely hosts user account/order databases.

  • Courier & Freight Partners: Domestic and international logistics carriers (e.g., DHL, FedEx, local postal networks) who require your name, shipping address, and contact number to deliver packages.

  • Messaging Platforms: Official WhatsApp Business API and email dispatch tools utilized to transmit automated order confirmations and customer service communications.

  • Legal Authorities: We may disclose personal data if required by law, court order, or governmental regulation to protect the rights, property, and legal safety of Mibbilux and its customers.

4. Order Verification & Communication Consent

By placing an order on Mibbilux.com and providing your mobile phone number or email address:

  • You expressly consent to receiving transactional messages, order updates, and verification notices via WhatsApp or Email.

  • You acknowledge that communications sent via these channels regarding order verification fall under our 24-Hour Confirmation Window Policy as outlined in our Terms of Sale.

5. Cookies & Tracking Technologies

Like most e-commerce websites, Mibbilux uses "Cookies" to store information about visitors' preferences, shopping cart items, and pages accessed. Cookies enhance your browsing experience by remembering items in your cart, optimizing page load times, and personalizing store layout. You may choose to disable cookies through your individual browser options, though doing so may affect certain website features.

6. Data Security & Retention

  • Data Protection: We implement strict administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, loss, alteration, or disclosure.

  • Data Retention: We retain personal information only for as long as necessary to fulfill order requirements, comply with tax/accounting records, resolve legal disputes, and enforce our business agreements.

7. Children's Privacy

Mibbilux does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you believe that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will make best efforts to promptly remove such information from our records.

8. Policy Updates

Mibbilux reserves the right to update, modify, or revise this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Any updates will be posted directly to this page with an updated effective date. Continued use of our website or services constitutes acceptance of the modified policy.

9. Contact & Support

For any questions, legal inquiries, or data access requests regarding this Privacy Policy, please contact our support team:

  • Store Brand: Mibbilux

  • Official Website: Mibbilux.com

  • Official Support Email: Mibbilux.com@gmail.com

  • Official WhatsApp Line: +1 (226) 703-5250