Refund policy

Return & Refund Policy

At Mibbilux, we are committed to maintaining the highest standards of product quality and service integrity. To ensure complete transparency, all purchases, returns, replacements, and order fulfillments are strictly governed by the terms outlined below. By placing an order with us, you acknowledge and agree to comply with all conditions of this policy.

1. Conditions for Return Eligibility

Returns or replacement requests are evaluated strictly on a case-by-case basis and will only be approved under the following two conditions:

  1. Damaged or Defective Items: The item arrived damaged, defective, or physically broken.

  2. Incorrect Item Delivered: The delivered product materially differs from the specific item ordered.

Mandatory Requirement: To qualify for a return or replacement, the item must be unused, in its original pristine condition, and returned in its original, undamaged packaging with all tags and seals intact. Proof of defect or damage (such as clear unboxing video or photographs) must be provided within 24 hours of delivery.

2. Exclusion of Personal Preference & "State of Mind"

  • No Returns for Mind Changes: We strictly do not accept returns, exchanges, or cancellations based on personal preference, change of mind, dissatisfaction with personal aesthetic choices, or general dislike of the product after receipt.

  • Once an order is placed and confirmed, requests citing "change of mind" or "no longer needed" will be immediately declined.

3. Return Shipping, Custom Duties & Associated Costs

  • Customer Responsibility: All shipping fees, logistical expenses, return labels, customs duties, import taxes, and administrative clearance fees associated with returning a product are 100% the sole responsibility of the customer.

  • Mibbilux does not provide prepaid return labels nor reimburse any shipping or customs expenses under any circumstances.

4. Alternative Resolution: Keep the Item (55% Partial Refund Option)

If a return request is validated but you prefer to avoid the hassle and costs of international/domestic return shipping, Mibbilux offers a 55% Partial Refund alternative:

  • You retain ownership of the product without shipping it back.

  • A 55% refund of the product purchase price will be issued to your original payment method.

  • The remaining 45% is non-refundable to cover handling, processing, and fulfillment expenses.

5. Automated 24-Hour Order Confirmation Policy

  • Upon order placement, an automated or manual order verification message will be dispatched to the contact details provided via WhatsApp or Email.

  • 24-Hour Deadline: Customers are required to review and respond to this notification within 24 hours.

  • Automatic Confirmation: If no response or cancellation notice is received within 24 hours, the order will be automatically confirmed and dispatched for fulfillment.

  • Waiver of Rights: Once an order is automatically confirmed, the customer waives all rights to cancel the order, refuse delivery upon arrival, or request a refund on the grounds of unconfirmed order status.

6. Strict Requirements for 100% Full Refunds

To receive a 100% full refund:

  • The customer must ship the item back to the exact designated destination address provided by our official support team.

  • The customer must cover all logistics, freight, and custom expenses incurred during transit.

  • The item must pass a full physical inspection upon arrival at our warehouse to confirm it is unused and in original condition. Refunds will be processed within 5–7 business days following successful inspection.

7. Processing & Delivery Lead Times

  • Order Processing Time: 3 to 5 business days.

  • Standard Transit Time: 4 to 6 business days.

  • Extended Delivery Window: Depending on destination, carrier operations, custom clearances, or product nature, total delivery time may extend up to 9 to 10 business days.

8. Late Delivery & Transit Delays

  • Delays caused by postal services, custom holds, weather conditions, or courier operations are beyond our direct control.

  • No Refund for Delay: Delivery delays do not constitute valid grounds for order cancellation, delivery refusal, or refund requests. Customers are expected to allow full transit completion.

Contact & Customer Support

For any questions, claims, or verification requests regarding this policy, please reach out directly to our support channels:

  • WhatsApp Support: +1 (226) 703-5250

  • Official Email: Mibbilux.com@gmail.com

  • Website: Mibbilux.com